Process Optimizer · HapCo

Rick Tracy

Rick styles himself as a process optimizer, a term he made up after attempting to explain why a tester was coaching CEOs on quality. In this role, he helps individuals, teams, and organizations gain better insight into the quality aspects of their work and develop creative solutions to enhance quality in general. With a background in psychology, public and business administration, communications, and, of course, testing, Rick engages on every available level in order to find the most effective o