Overview
Meet other Sydney teams running Atlassian, compare notes on what’s working, and pick up practical Jira Service Management techniques you can use the following week. Hosted by Systemology at the Atlassian offices. The morning opens with breakfast and networking from 8:30am, followed by three sessions, each with a live demonstration:
Speakers
4
Schedule
Refreshments with Q&A.
Meet other Sydney teams running Atlassian, compare notes on what’s working, and pick up practical Jira Service Management techniques you can use the following week. Hosted by Systemology at the Atlassian offices. The morning opens with breakfast and networking from 8:30am, followed by three sessions, each with a live demonstration:
Operations management in JSM
From first alert to post-incident review. Akash Mishra shows how to connect monitoring tools to JSM, run on-call and major incidents, and use Rovo to find similar incidents and draft post-incident reviews.
Change enablement in JSM
Risk-based approvals using Assets. Josh Mustac covers risk scoring, automatic approval of standard changes, and using Assets relationships to show what a change will touch.
Automation after 3 December
Atlassian moves automation to step-based billing on 3 December. Cael Metcalfe shows how to find your heaviest rules in Platform usage, move filters into triggers and combine rules that share a trigger.
Lunch & Networking
After the sessions, stay for lunch and more networking with the speakers and other community members. In-person attendees also go in a prize draw at lunch. Photos will be taken during the event.
Refreshments with Q&A.
Meet other Sydney teams running Atlassian, compare notes on what’s working, and pick up practical Jira Service Management techniques you can use the following week. Hosted by Systemology at the Atlassian offices. The morning opens with breakfast and networking from 8:30am, followed by three sessions, each with a live demonstration: